Here is a list of the most frequently asked questions that designers and artisans
have when they consider signing up with Boutine. If you have additional
questions, don’t hesitate to
How does Boutine work?
Boutine is an international social e-commerce site for emerging designers. The
site is easy to use and allows designers to create their own brand page for free to
showcase their collection. Getting started is as simple as uploading photos and
inputting product details, size, price and shipping information.
From here, Boutique Owners which consist of everyone from bloggers, stylists
and fashion enthusiasts that are a part of the Boutine marketplace are able to
curate products from your brand page. Within their store, they are able to create
looks such as “The Perfect Cocktail Party” or “Casual Friday” and merchandise
your products in different ways. Shoppers are able to make purchases at various
boutiques within the site and once a sale is made, you receive all the important
details like order and shipping information.
Why should I join Boutine?
Boutine is a social-commerce site that offers you international exposure. It
relies on our Boutique Owners to promote, market and sell your products,
which means a larger network that has access to your brand.
We also promote, offer excellent SEO and leverage our partners to feature
you any way possible.
It’s free to join and a commission is taken on products that are sold. Our Boutique Owners
receive 10%. We take care of the heavy lifting like site hosting, security, payment processing and
maintenance for you and the boutique owner.
What’s the best way to list my products?
The key to securing a sale is providing specific detail about your products.
This includes fabrication, materials used, techniques, processes, fit, and any
other descriptors that might be compelling to a customer.
These key words and descriptors go a long way! When a Boutique Owner is promoting your
product, you want to give them enough product knowledge so they are able to say, “I love this
handmade turquoise crocodile handbag” vs. saying “I love this handbag.”
You should also specify if an item is made-to-order and note ship times.
What happens when I receive an order?
When you receive an order, we handle the secure processing of payment from
the buyer, and send you an email immediately with the details of the order,
including information such as the buyer’s name, the delivery address and
shipping information. You then ship the order and mark it as “shipped” on your
dashboard and fill in the tracking number for the package to keep your customer
updated on the status of their order.
We require every designer to provide a tracking number because we want to make sure our
customers have an excellent shopping experience!
How does shipping work?
As a designer, you are responsible for shipping the product to the buyer. We
require products to be shipped within 5 business days unless otherwise noted
on the product page. We understand that some items are made-to-order or and
need additional time. We simply request you notify the customer of this on the
When you list a product, you must specify shipping information for that item,
including the cost of shipping and where you are willing to ship that item. You
may choose to vary your shipping rate depending on the destination shown in the
Carefully package your item in appropriate material, address the package and
ship it using whatever method of shipping you have specified (e.g. a U.S. seller
might decide to use the government’s postal service, or choose to use a private
courier service like UPS). Remember to always add a tracking number for
products you ship. Not adding a tracking number to shipments can result in your
account being suspended.
For questions about international sales, see International Sales below.
Boutine has clearly laid out for Shoppers the relevant information about duties
and tariffs that may be associated with purchasing internationally in the Terms
and Use agreement. Shoppers are responsible for these additional fees when
they are incurred and should consult their government about additional taxes.
Often, an item will cost more to ship internationally than domestically because
of the distance, so if this is true, remember to reflect this in the shipping rates of
your product listing.
Also, imported items may arrive in the destination country within the expected
timeframe, but they might be held in customs until they are cleared and any
tariffs or taxes are paid, so be sure to inform your customer about the possibility
of additional wait time and fees that may be incurred when the item arrives in
Keep in mind that certain types of items cannot be shipped to certain countries
or areas (e.g. a python handbag would be illegal to import into California). It is
your responsibility to make sure your transactions are legal, and that you keep
customers up-to-date on the status of their transactions.
How do returns and exchanges work?
Designers come up with their own return and exchange policies. These should be made clear in
the returns section when you input the product information. Shoppers must pay for shipping at
their own expense to return a product Internationally. For USA based transactions where both the
Designer and Shopper are both in the USA, there will be a charge of $5 per product to offset the
cost of shipping for returns and exchanges.
Boutine offers 2 return policies: Returns after 14 or 21 days after shipment or exchanges within
14 or 21 days.
Boutine has a maximum 21-day post-shipment policy so the appropriate payouts (to the Designer
and Boutique Owner) can happen within 45 days of shipment. If the product’s shipment time
added to the return time is longer than 45 days, Boutine will request a refund on the monies
deposited into your account. If monies are not returned within 72 hours, your account may be
However you choose to run your business, make sure your policies are clear and easy to
understand. Keep in mind how customer-friendly your policies are may affect your sales.
What kind of fees does Boutine collect?
It is completely FREE to join Boutine as a Designer and to list and sell your
Boutine charges a 20% commission on products sold, and our Stylists receive
a 10% commission. Boutine collects the total commission and distributes
the appropriate amount to the Boutique Owner. Boutine uses its portion of
the commission to take care of all online transaction fees, hosting fees, site
maintenance, site security, and salaries for our amazing and innovative team
How do I receive payment?
When a transaction occurs on Boutine, monies are automatically deposited into
your pending income, which can be found on your dashboard. 45 days after
shipment, monies will be released into your Total Income, at which point you can
request a payment via PayPal if the minimum payment threshold of $20 (US) has
been reached. Just click the request payment link on your dashboard, and we will
send payment through PayPal within 48 hours. You may only request payment
twice a month.
Which Currencies Can Boutine Accept?
We are working very hard to handle multiple currencies on our site. As of now,
all products need to be listed and all transactions will occur in USD. We will notify
you once we are able to accept multiple currencies.
How do I sell my products?
Boutine is very selective in terms of the designers it works with. We are looking
for high quality, nice aesthetic, and extremely reliable designers to partner with.
After registering as a designer, you will be asked to upload 3 products for our team
to review. Once our team approves that the products fit with tone of the site, we
will follow up with an email asking if we can assist you in uploading all of your
products. We know uploading products is a tedious task, so our team is here to help.
Once your products have been uploaded, we will make them live on our site for our
Stylists to share!
What kind of customers can I expect?
Boutine customers come from all over the world, seeking unique products from emerging
designers like you. Boutique owners that sell and promote your items can come from anywhere in
the world, as well as the shoppers that visit the site.
What kind of marketing does Boutine do?
In addition to the social marketing done by our Boutique owners, we do many
forms of online and offline marketing to promote the Boutine website, including
Search Engine Optimization (SEO), Search Engine Marketing (SEM), Social
Media Marketing (on Facebook, Twitter and other platforms), and email
marketing. We also rely on our network of fashion industry influencers to help
What is expected of me?
Boutine expects its designers to be courteous, prompt, and honest in their
communications with boutique owners, and Boutine representatives. Designers
should also create product listings with accurate product descriptions (also
see product section) and high-quality photos that also accurately represent the
What if a Boutique Owner misrepresents my item?
Boutine handles how your items will be represented using a product page
standard that keeps product representations consistent throughout the site. If you
feel that something misrepresentative has been posted on a specific Boutique
Owner’s page, please contact us immediately with a detailed description of the
issue, and we will work to rectify the situation as soon as possible.
Do I have to sign any contracts?
There are no formal contracts to sign but as with most websites, you need to